diff --git a/docs/content/config/troubleshooting/faq.md b/docs/content/config/troubleshooting/faq.md
index 673e6565..be428e71 100644
--- a/docs/content/config/troubleshooting/faq.md
+++ b/docs/content/config/troubleshooting/faq.md
@@ -73,4 +73,8 @@ The only thing is that we provide a `self-signed` certificate tool and a `letsen
 ### I just moved from my old mail server but "it doesn't work".
 If this migration implies a DNS modification, be sure to wait for DNS propagation before opening an issue.
 Few examples of symptoms can be found [here](https://github.com/tomav/docker-mailserver/issues/95) or [here](https://github.com/tomav/docker-mailserver/issues/97).  
-This could be related to a modification of your `MX` record, or the IP mapped to `mail.my-domain.tld`.
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+This could be related to a modification of your `MX` record, or the IP mapped to `mail.my-domain.tld`.
+
+If everything is OK regarding DNS, please provide [formatted logs](https://guides.github.com/features/mastering-markdown/) and config files. This will allow us to help you.
+
+If we're blind, we won't be able to do anything.
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